Empowering enterprises to reduce costs and accelerate cloud deployment.
Is your IT team under a lot of pressure when working on the monitoring, filtering of notifications, and 24/7 maintenance of the cloud?
Leave your cloud management to Microfusion Cloud Managed Service, a one-stop solution that helps enterprises drive up work efficiency, reduce costs, and focus on the core business and innovations.
Cloud Managed Service (CMS) is provided by cloud resellers to help enterprises manage their clouds. The service scope includes infrastructure building, migration, optimization, and management. Microfusion provides customer-centric and customized CMS to help enterprises build a complete cloud infrastructure. We also provide after-sales management support to give customers an all-around solution so you can focus on the core businesses and development.
Microfusion’s Cloud Managed Services helps you achieve automation for change in settings, including but limited to user accessibility, backup, saving more costs and resources for product developments.
Our cloud architects and SRE maintenance teams are certified by cloud service providers, offering professional consulting on cloud deployment, building, maintenance, and optimization.
Our SRE team helps you monitor operations and provide relevant consulting based on the service levels. Please refer to the table below to learn the scope of different SLA.
New Relic is a monitoring tool built for SaaS and app management. Users can use New Relic to monitor cloud-based or on-premises applications and engage in recovery, diagnosis, and volume plans. With New Relic APM, we help customers identify critical issues to prevent or minimize downtime.
| # |
|---|
| Service Mangement |
| Service Downtime Reports (Phone Calls, E-mails, Helpdesk) |
| Maintenance Reports |
| Response Time of Service Level Agreement (SLA) |
| Operation Management |
| Technical Consulting |
| Change in Demands |
| Bandwidth and Network Management |
| Backup Management |
| Performance Analysis and Cost Optimization |
| Operating System Management |
| Performance and Preventive Measures |
| Identifications and Accessibility |
| Event Management |
| Issues Management |
| Work Log (System and Applications)_ |
| Other Applications and Software Management |
| Fees |
| Levels | Definition | Services |
|---|---|---|
|
Urgent |
|
Respond within 30 minutes |
|
Critical |
|
Respond within 1 hour |
|
Medium |
|
Respond within 8 hours |
|
General |
|
Respond within 36 hours |